Contact Us

We’re here to help with questions about products, orders, shipping, returns, or refunds. Please use the contact form on this page and include your order number when contacting us about an existing order.

For damaged, defective, or incorrect items, include a brief description of the issue. Our team may request photographs to help review your request.

Returns

All returns require prior approval. Please contact Customer Support before sending an item back. If your return is approved, we will provide a prepaid FedEx return label and the correct return instructions.

Do not send returns to the address printed on the original package or to our business address unless specifically instructed. These addresses may not be authorized return locations.

Contact Information

Store: SCARFSTAR
Operated by: SCARF STAR LLC
Email: support@scarfstar.com
Contact form: Available on this page
Business address: 1624 Prier Ln, Webb City, MO 64870-9604, United States
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET
Typical response time: 1–2 business days
Telephone support: Not currently available