Refund policy

We want customers to understand the return process before sending an item back. Please review the requirements below and contact us before returning any product.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be unworn, unused, and unwashed, with its original tags and packaging. You must also provide proof of purchase. Returns may be requested if you change your mind, do not like the item, or determine that the fit is not right, provided the item meets these conditions.

Sale items are covered by the same return rules unless a different condition is clearly disclosed on the product page before purchase.

Starting a Return

Before sending anything back, contact Customer Support using the details at the end of this policy and provide:

  • Your order number

  • The item you want to return

  • The reason for the return

  • Photographs if the item arrived damaged, defective, or incorrect

If the return is approved, we will email you a prepaid FedEx return label and return instructions. The applicable return address will be provided with those instructions.

Do not send a return without authorization. The address shown on the original package may belong to a third-party fulfillment location and might not be the correct return address. Items sent without approval or sent to an unauthorized address may not be accepted.

Return Shipping

SCARFSTAR will provide a prepaid FedEx return label for approved returns, including eligible returns requested because of a change of mind, an unsuitable fit, damage, a defect, or an incorrect item.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Inspect your order after delivery. If an item is damaged, defective, or different from what you ordered, contact us within the 30-day return period. Include clear photographs showing the issue so we can review the request.

If the issue is confirmed, the item may be returned for a refund under this policy. We do not provide direct exchanges; a new order may be placed separately if another item is wanted.

Exchanges

We do not offer direct exchanges. If you want a different item, return the eligible product and place a new order after your return has been approved.

Original Shipping Charges

Original shipping charges are not refundable for ordinary returns, including change-of-mind or fit-related returns. If the return results from a damaged, defective, or incorrect item attributable to us, the original shipping charge may also be refunded.

Inspection and Refunds

After the return is delivered, allow 3–5 business days for inspection. We will notify you when the return has been reviewed.

Approved refunds are issued to the original payment method. Your bank or payment provider may need an additional 5–10 business days to post the refund to your account. Processing times can vary by financial institution.

If more than 10 business days have passed since we approved your refund, contact Customer Support.

Order Cancellations and Address Changes

You may request an order cancellation or address change before the order ships. We will try to assist, but fulfillment can begin quickly and a change or cancellation cannot be guaranteed.

After an order has shipped, it cannot be canceled or redirected by us. If an incorrect address supplied by the customer causes a package to be returned or lost, the customer may be responsible for the cost of reshipping the order.

Contact

SCARFSTAR is operated by SCARF STAR LLC.
Email: support@scarfstar.com
Contact form: Available on the Contact Us page
Business address: 1624 Prier Ln, Webb City, MO 64870-9604, United States
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET
Typical response time: 1–2 business days
Telephone support is not currently available.