Shipping policy

SCARFSTAR currently accepts and ships orders only within the contiguous United States.

Order Processing

Orders are normally processed within 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays.

Once an order has been processed, estimated FedEx transit time is 3–5 business days. The estimated total time from placing an order to delivery is generally 4–7 business days, although carrier delays, severe weather, high-volume periods, or other circumstances outside our reasonable control can affect delivery.

Delivery estimates are not guarantees.

Third-Party Fulfillment

Orders are shipped by third-party fulfillment partners from locations within the United States. The shipping location shown on a package is a fulfillment location and is not necessarily SCARFSTAR’s business address or an approved return address.

SCARFSTAR remains responsible for customer service related to your order. Contact us directly if you need assistance rather than contacting a fulfillment facility.

Each order is expected to ship as one package.

Shipping Rates

  • Orders with a discounted merchandise subtotal below $70: $5.99 shipping

  • Orders with a discounted merchandise subtotal of $70 or more: free shipping

The free-shipping threshold is based on the merchandise subtotal after discounts. Taxes and shipping charges do not count toward the $70 threshold.

Delivery Areas and Address Restrictions

We do not currently ship to:

  • Alaska or Hawaii

  • U.S. territories

  • P.O. boxes

  • APO or FPO military addresses

  • Addresses outside the United States

Customers are responsible for providing a complete and accurate street address that FedEx can service.

Tracking

When your order ships, tracking information will be sent to the email address used at checkout. Tracking information may take some time to update after the carrier receives the package.

Address Changes

Contact Customer Support as soon as possible if an address needs to be changed. We will try to help before shipment, but changes cannot be guaranteed after fulfillment begins.

If an incomplete or incorrect address supplied by the customer causes a package to be returned or lost, the customer may be responsible for reshipping costs.

Delayed or Lost Packages

If tracking has not updated or the package is significantly delayed, contact us and we will assist with a FedEx inquiry.

If an investigation confirms that a package was lost in transit, we will offer either a replacement or a refund, subject to product availability and the investigation results.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check around the delivery location and with other household members or neighbors.

  2. Review the tracking details for delivery notes.

  3. Contact FedEx for additional delivery information.

  4. Contact Customer Support so we can assist with an inquiry.

Contact

SCARFSTAR is operated by SCARF STAR LLC.
Email: support@scarfstar.com
Contact form: Available on the Contact Us page
Business address: 1624 Prier Ln, Webb City, MO 64870-9604, United States
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET
Typical response time: 1–2 business days
Telephone support is not currently available.