Where does SCARFSTAR ship?
We currently ship only to street addresses in the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.
Where will my order ship from?
Orders are shipped by third-party fulfillment partners from locations within the United States. A fulfillment address printed on a package is not necessarily an approved return address.
How long does delivery take?
Orders are normally processed within 1–2 business days. Estimated FedEx transit time after processing is 3–5 business days. Delivery estimates can be affected by carrier delays, weather, holidays, or other circumstances outside our reasonable control.
How much is shipping?
Shipping is $5.99 when the discounted merchandise subtotal is below $70. Shipping is free when the discounted merchandise subtotal is $70 or more. Taxes and shipping charges do not count toward the threshold.
Will I receive tracking information?
Yes. Tracking information is emailed after the order ships.
Can I change or cancel my order?
You may contact us before shipment to request a change or cancellation. We will try to assist, but changes cannot be guaranteed after fulfillment begins.
What is the return period?
Eligible items may be returned within 30 days after delivery. Items must be unworn, unused, and unwashed, with original tags and packaging.
How do I start a return?
Contact Customer Support before sending anything back. Include your order number, the item, and the reason for return. Photographs are required for damaged, defective, or incorrect items.
After approval, we will email a prepaid FedEx return label and the correct return instructions. Do not return an item to the original shipping address unless our customer service team specifically instructs you to do so.
Who pays return shipping?
SCARFSTAR provides a prepaid FedEx return label for approved returns. No restocking fee is charged.
Are original shipping charges refundable?
Original shipping charges are not refunded for ordinary returns. They may be refunded when the return is caused by a damaged, defective, or incorrect item attributable to us.
Do you offer exchanges?
We do not offer direct exchanges. Return the eligible item and place a new order for the product you want.
When will I receive my refund?
Returns are normally inspected within 3–5 business days after delivery to the approved return location. After approval, the refund is issued to the original payment method. Banks and payment providers may need another 5–10 business days to post the refund.
Which payment methods are accepted?
The payment methods currently available are displayed at checkout. Availability can vary by device and payment-provider configuration.
How can I contact SCARFSTAR?
SCARFSTAR is operated by SCARF STAR LLC.
Email: support@scarfstar.com
Contact form: Available on the Contact Us page
Business address: 1624 Prier Ln, Webb City, MO 64870-9604, United States
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET
Typical response time: 1–2 business days
Telephone support is not currently available.