Privacy policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit scarfstar.com, place an order, contact us, or otherwise use our services.

Information We Collect

Depending on how you interact with the store, we may collect:

  • Contact details, such as your name, email address, billing address, and shipping address

  • Order information, including products purchased, order history, and return or refund requests

  • Payment-related information processed by Shopify and the payment providers available at checkout

  • Customer service communications and information you submit through forms

  • Device and usage information, such as IP address, browser type, device identifiers, cookie information, and pages viewed

  • Advertising and analytics information associated with Google Analytics, Google Ads, and Google Merchant Center

How We Use Information

We may use personal information to:

  • Process, fulfill, deliver, and track orders

  • Verify and process payments

  • Provide customer service and handle returns, refunds, disputes, and fraud prevention

  • Maintain, secure, troubleshoot, and improve the store

  • Measure site performance and understand how visitors use the store

  • Display and evaluate advertising where permitted

  • Comply with legal obligations and enforce store policies

We do not currently send marketing emails or marketing text messages. If this practice changes, we will use any required consent and opt-out controls.

How We Disclose Information

We may disclose personal information to service providers that help operate the store, including:

  • Shopify, which hosts and supports the online store

  • Payment processors and payment method providers selected at checkout

  • U.S.-based third-party fulfillment partners

  • FedEx and related delivery service providers

  • Website hosting, security, fraud prevention, technical support, and analytics providers

  • Google services used for analytics, advertising, and Merchant Center functions

  • Professional advisers, regulators, courts, or government authorities when reasonably necessary or legally required

We may also transfer information as part of a business reorganization, financing, merger, acquisition, or sale, subject to applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies for store operation, security, checkout functions, analytics, and advertising. The Shopify Customer Privacy/Cookie Banner provides available choices where required.

For more information, review our Cookie Policy.

Targeted Advertising and State Privacy Choices

We do not sell personal information for money. However, some analytics or advertising disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under certain U.S. state privacy laws.

Where applicable, you may use the cookie/privacy controls available on the website to opt out of non-essential advertising cookies. We also process recognized browser-based opt-out signals, such as Global Privacy Control, where required by applicable law and supported by our store configuration.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and meet legal, tax, accounting, and compliance obligations. Retention periods vary according to the type of information and the reason it was collected.

Security

We use reasonable administrative and technical safeguards intended to protect personal information. No online system or method of electronic storage can be guaranteed completely secure.

Children’s Privacy

The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, to receive a portable copy, or to opt out of certain uses of information. You may also have the right to appeal a decision concerning a privacy request.

To submit a request, contact us using the details at the end of this policy. We may need to verify your identity before completing the request. Authorized agents may submit requests where permitted by law, subject to verification of their authority.

You will not be discriminated against for exercising an applicable privacy right.

Third-Party Links

The store may contain links to websites or services operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.

Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The current version will be posted on this page.

Contact Us

SCARFSTAR is operated by SCARF STAR LLC.
Email: support@scarfstar.com
Contact form: Available on the Contact Us page
Business address: 1624 Prier Ln, Webb City, MO 64870-9604, United States
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM ET
Typical response time: 1–2 business days
Telephone support is not currently available.